Elite Spas & Leisure (SW) LTD
Fermoy's Garden Centre, Totnes Rd, Newton Abbot
Ipplepen, England
TQ12 5TN
Ipplepen, England
TQ12 5TN
In order to maximize the strength and beauty of your Aspen Spa, it is essential to take proper care of it. We encourage you to read through these frequently-asked hot tub maintenance questions and should you have any additional queries, feel free to visit our St. Louis showroom or call Aspen Spas today at (314) 776-5050.
Just as with any advanced technology, there can be a learning curve with your Aspen Spa. We’re here to answer common questions and concerns so you can get back to enjoying your hot tub.
ACC Spa Packs
Your ACC Spa Pack helps you digitally and easily regulate a number of your spa’s features, including its water temperature, lights, filters and jets.
ACC Spa Packs Troubleshooting Guide
Gecko Spa Packs (in.touch and in.stream)
Gecko Spa Packs, featured in our current models, also regulate and maintain your spa, as well as allow you to control your spa from your smartphone or tablet. Its in.stream technology lets you pair your spa with a Bluetooth device.
Every so often after a spa is drained and refilled you may experience what is
called an “air lock”. You will hear the pump running but there will be no activity
from the jets operated by this pump. This is a sign that the pump is not properly
primed.
To correct this situation, please perform the following:
*Note: it’s best to make sure the spa is not running, filtering or heating when changing filters. When in any of those modes, there is downward suction on the filter and it is harder to pull the filter out.
To change or replace a CMP ProLoc Jet, simply push in on the outer ring of the jet and twist counterclockwise. It will release. You may find it’s easier to perform this task when the spa is not full of water and your hands are not slippery. You can use a rag or something that will aid in gripping the jets. It is best not to use a wrench to help get a jet out. Not only will you damage the face of the jets, you run the risk of the wrench slipping off and scratching the spa.
There are directional, pulsating, and twin roto jets in each jet size, 2”, 3”, 4” & 5”. If you choose to move jets around, exchange a pulsator for a directional, please make sure you are changing like sizes. A 3” jet will not fit in a 4” jet body or vice versa.
Jets
Most of the Custom Molded Products (CMP) Pro-Lock Jets in your Aspen Spa are replaceable, if necessary.
Pillows
Just as any other pillow, your spa pillow can become worn and damaged. With your Aspen Spa, it is simple to replace.
Always refill the spa BEFORE restoring power to it.
Refer to priming the pump – aka air lock if you hear a pump running but see no water moving out of some of the jets.
After the spa has been refilled, follow chemical-start up instructions.
It’s cold out, but it will take time to for the temperature drop down and damage the spa. Many times, the GFCI is tripping due to a heater failure.
If that does not work and the spa will not reset.
There is no guarantee the spa will not freeze, but it has the potential to help protect the spa and plumbing by buying time until a service technician can assess the problem.
It’s cold out, but it will take time to for the temperature drop down and damage the spa.
There is no guarantee the spa will not freeze, but it has the potential to help protect the spa and plumbing by buying time until a service technician can assess the problem.
Winter Care
In the colder months, it is possible for your GFCI to trip or the power to go out. There are a number of precautions you must take if either of these incidences occur.
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